Frequently Asked Questions


Car Insurance


What is the difference between comprehensive and 3rd Party Fire and Theft?

The main difference between these two cover options is the level of protection given to your own vehicle. A Third Party Fire and Theft policy covers any damage to a third party or their property resulting from an incident as well as any damage to your own vehicle caused by fire or theft. Meanwhile, a Comprehensive Cover policy will cover all of the above and also cover the costs of any damage to your own vehicle if you’re involved in an incident.


What is a ‘no claims bonus’?

Your no claims discount, or ‘bonus’ as it is often called, is the amount of years you have held an insurance policy and not claimed on it. Based on the number of years you have been claims free your insurer will reduce your premium.


What is named driving experience?

Named driving experience works on the similar basis as no claims discount. If you are named as a driver on someone else’s policy you will earn a discount for your claims free years on that policy. You should contact your insurance broker to confirm your named driving experience entitlement.


Why do I need bonus protection?

Once you build up several years of claims free driving, your no claims bonus will help you get a reduction on your premiums and because of this many drivers will want to protect their no claims bonus. There are two options which allow you to do this, Full No Claims Bonus Protection and Step Back Bonus Protection.


What is the difference between step-back and full bonus protection?

What Step Back bonus protection actually means : if you make a claim or someone else makes a claim against you, you will lose part of your no claims bonus. For example if your no claims discount is 50% and you have a claim, then it could step back to a lower percentage, such as 30%, thus giving you less years no claims to avail of higher discounts on your policy. Usually you can lose two years no claims, so you may go from 5 years claim free ‘stepped back’ to 3 years and this in turn will affect your no claims discount.

With Full bonus protection, in the event of a claim against your own insurance, you will not lose any of your years of no claim which you have built up. In turn, this means that the discount you receive from your insurer will be protected in the event of a claim. It is worth keeping in mind and reading the small print of your policy documents for any exclusions or limitations on your policy regarding no claims bonus protection.



Home Insurance


What is accidental damage on a policy?

Accidental damage cover provides additional protection for things you might do by accident in your home.

These include:

  • Spilling paint on the carpet.
  • Drilling through a pipe.
  • Hammering a nail through an electrical wire.
  • Putting a foot through an attic floor


How much do I insure my buildings and contents for?

To calculate how much you should insure your buildings for, you need to calculate the rebuilding costs of your home. This is the amount of money needed to rebuild your home from scratch.

When calculating this amount you will need to take into account the price of labour and materials as well as the cost of the site clearance. The calculation should also include any outbuildings/ sheds boundary walls located on your property.

If in doubt we recommend visiting the Society of Chartered Surveyors website and using their calculator to work out the rebuilding cost.

Contents insurance covers the financial cost of repairing or replacing your household personal possessions and furnishings, such as curtains, furniture,  TV, electrical appliances, clothing, jewellery, sporting equipment and even toys. So to get a sum to insure we would recommend going from room to room in your house with a calculator and adding up everything, this way nothing will be forgotten.


Are the contents in my garage covered?

Yes, the standard home insurance policy with buildings and contents cover also extends to any outbuildings located on your property, which also includes the structure and the contents of your garage or shed. The contents that covered in your garage would be only your own DIY tools and materials.


What exact contents are covered in my house?

Typically, items covered by a home contents insurance policy include furniture, clothing, electrical items like televisions and  jewellery. Contents insurance can also cover fixtures like carpets, rugs and curtains.


What is a policy excess?

An excess is the first amount of any loss that you are responsible for in the event of making a claim. This amount is deducted from the total claim settlement figure.


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